Overview

COVID-19 Update 

Hanover Hill Health Care Center remains committed to providing the highest quality of care and compassion to our residents during this pandemic. Please be assured that your loved ones are being well cared for by our highly skilled, caring staff.  

We continue to collaborate with CMS, the CDC, and local health officials as we work to protect our residents and staff.  Our clinical and management teams continue to monitor and educate all our staff on all infection control protocols (hand hygiene, proper PPE, social distancing) and infection prevention strategies.  Our staff continues to be screened upon entrance to the facility, and any residents and/or staff who report an illness are evaluated promptly in order to determine an appropriate plan of care and treatment, or next steps.  This is to help prevent any transmission of the virus within our facility.

We encourage our family & friends to stay connected with your loved ones by phone, Facebook, email or regular mail.  We have iPad's available for virtual visits.  If you would like to schedule a virtual visit, please call our activities staff at 603-627-3826 Ext. 311.  You may also submit a message to your loved one by emailing customerservice@hanoverhill.com - please include the resident's name.

You can help protect our community by wearing a mask, practicing social distancing, hand washing, covering up your cough or sneeze with a tissue and immediately discarding it, and staying home if experiencing any flu-like symptoms, traveled outside the U.S., or had contact with someone suspected of, or diagnosed with, COVID-19.

Thank you for your understanding and patience while we continue to keep our residents, patients & staff safe and well cared for.  If you would like more information on COVID-19, visit https://www.nh.gov/covid19/ or https://www.cdc.gov/coronavirus/2019-ncov/index.html

Hanover Hill Covid-19 Dashboard - Updated 4/14/2021

# In-House Active Covid-19 Patients

# Admitted Covid-19 Positive Patients

# In-House Recovered Patients

# Patients Under Investigation

# Active Covid-19 Staff

# Recovered Staff

# Staff Under Investigation

Total # Positive Covid-19 Cases (active)

Total # Covid-19 Related Deaths

 1 1

 0

0

 0

 2

 

Dashboard Reporting Categories

Number of In-House Active COVID Patients refers to the number of patients with active COVID-19 diagnosis being treated in the center’s dedicated unit with appropriate personal protective equipment and dedicated staffing.

Number of Patients Admitted Positive refers to the number of patients confirmed positive for COVID-19 upon admission from exposure outside the center.

Number of Recovered Patients refers to the number of patients who have recovered per CDC guidelines.

Number or Patients under Investigation refers to the number of  patients who have tests pending and meet the definition from CDC for persons under investigation.

Total number of Staff Tested Positive refers to the total number of employees, providers, and contractors providing care who have tested positive.

Number of Staff Recovered refers to the number of employees, providers, and contractors providing care who have recovered per CDC guidelines.

Number of Staff Under Investigation refers to how many employees, providers, and contractors providing care have tests pending and meet the definition from the CDC for persons under investigation.

Total Deaths refers to the total number of deaths diagnosed with COVID-19

Latest COVID-19 Family Communication Update

April 14, 2021

Dear Hanover Hill Families & Friends,

Hanover Hill has just been made aware of two separate cases of Covid-19 at our facility.  One individual (1) is an asymptomatic re-admission from an acute care setting, and the other (1) individual is a separate case confirmed through a medical work-up.  With these new cases, we are working with our DHHS Covid-19 Case Investigator for further guidance and direction.  At this time, we are unable to ascertain where or how the virus was contracted however the affected residents are on isolation on the 2nd floor to help prevent any further transmission of the virus. 

We are actively coordinating response testing of all residents and staff to occur over the next seven (7) days, to proactively identify if there are any additional asymptomatic cases.  Please be assured that all infection prevention protocols, including the proper use of PPE, has been maintained by our staff throughout the pandemic, and infection control education continues to be a provided to all staff on best practices. 

Sadly, we are immediately suspending all social indoor and outdoor visitations as we must adhere to CMS guidelines for Long-Term Care Facilities and social visitation, regardless of vaccination status of residents or visitors, is not permitted when a new case is identified within a facility.  We are truly sorry for having to cancel all visits at this time.  Once we have completed our initial round of response testing, I will send out an update on the status of the virus within the facility and our tentative re-opening plan.  We are also temporarily suspending main dining room service for 2nd floor residents until the results of our response testing are completed. 

To help you stay connected to your loved ones during this time, our activities staff has increased their virtual/phone call schedule.  If you would like to schedule a virtual visit or call, contact our activities department at (603) 627-3826 Ext. 311 to set up a convenient time.     

For specific questions or concerns regarding your loved one, please contact his/her nurse manager.  I am also available for questions or concerns at any time.    

Sincerely,

Lori McIntire, Administrator

March 26, 2021

Dear Hanover Hill Families & Friends,

I am happy to share that based on the results of our most recent response testing (all negative), we will resume scheduled indoor visitation beginning Monday, March 29th.  As previously communicated in my 3/11 letter, initially we will be able to accommodate one (1) indoor visit per resident, per week, to allow every resident a visit.  The only exception is a quarantined resident who is ineligible for a visit until he/she has completed their quarantine period.   The following procedures will be in effect for indoor visitation:

Our indoor visitation schedule will be as follows:

o   Tuesday, Wednesday, Thursday mornings from 9:30am-10:30am

o   Tuesday, Thursday afternoons from 2:00pm-3:00pm

o   Monday – Friday evening lobby visits from 6:00pm-6:30pm

o   Saturday, Sunday mornings from 9:30am-11:30am

·         Indoor visitation will be by appointment only.  Visits may be scheduled online on our home page at Hanoverhill.com (click schedule a visit at the top of the page) or by contacting our Activities Department at 627-3826 Ext. 311.  A pre-screening Covid-19 questionnaire will have to be completed during the scheduling process. 

·         Up to two (2) individuals (minimum 2 years of age) are allowed to visit (no split reservations at this time)

·         All visitors MUST wear a well-fitted mask when they arrive on campus.  We encourage all visitors to wear a disposable surgical (procedural) mask (widely available in most stores).  However, in the event that you do not have one, a surgical mask will be provided to you. 

·         All visitors, regardless of vaccination status, will be required to complete a Covid-19 screening questionnaire and temperature scan at check-in.   

·         Upon arrival, we ask that visitors practice social distancing in our main entrance area (no gathering) and enter our main lobby one party at a time.  Visitors should plan to arrive 10-15 minutes prior to their scheduled visit.

·         Proper hand hygiene using alcohol-based hand sanitizer must be performed before and after every visit.

·         No food, drink or smoking will be permitted during the visit.

·         No animals will be allowed on campus with the exception of a service animal (as defined by the ADA).

·         Visitations will be held in designated areas (dining room, lobby and other socially distanced indoor and outdoor common areas) to limit movement within our building.  Please keep in mind that there are no restroom facilities for visitors to use.     

As excited as we are to welcome you back inside our facility, we want to encourage you to consider outdoor visits whenever possible and as weather permits, as they are believed to pose the lowest risk of transmission of the virus.  We have set up our outdoor patio furniture and benches in the front and back of the facility for residents and guests to use, and have started our spring clean-up on the grounds.  With outdoor visitation, you do not have to schedule an online appointment.  If you would like to enjoy an outdoor visit with your loved one, we kindly ask that you call the nursing unit ahead of time to let them know when you will be arriving for an outdoor visit so that we can coordinate resident care so he/she is ready upon your arrival.  The safety of your loved one is very important to us therefore it is imperative that following the visit, you notify the reception desk and/or unit staff member to ensure the safe return of our resident back into the building.  When visiting outdoors, all of the Covid-19 infection control protocols remain in place (wearing a well-fitted face mask at all times, social distancing, hand hygiene) and we ask you to refrain from visiting when sick or ill.  As we welcome visitors back onto the campus, we kindly ask for your understanding as this will be a work in progress and above all else, keeping staff resources and resident care at the bedside remains our main priority therefore we will make adjustments as necessary.

With the addition of indoor/outdoor visits, we expect to slightly decrease our virtual visits schedule (FaceTime, Google Duo, Zoom) to allow our activities department more time to provide high quality activities to your loved ones.   

It is important to share that Hanover Hill must adhere to CMS (The Centers for Medicare & Medicaid Services) visitation guidance, and our visitation is subject to change based on Hillsborough County positivity rates, in-house positive Covid-19 cases and other related factors.  As always, I will communicate any updates, changes or other pertinent information in a timely manner.

Lastly, I am happy to share that we welcomed back our beloved hair dresser, Lisa, this week!  Our residents are thrilled to have Lisa with us, and she is ecstatic to be providing hair services to your loved ones again.  Feel free to call or text Lisa directly at (603) 496-5078 to schedule an appointment.  Also, as it has been many months, a reminder that residents must have funds available in his/her resident trust account for this service, and/or you may make alternative arrangements directly with Lisa for payment.  

We look forward to seeing all of you in the coming weeks!!  

Sincerely,

Lori McIntire, Administrator

​​​​March 11, 2021

Dear Hanover Hill Families & Friends,

While we await the results of our most recent response testing, I would like to take this opportunity to provide a few key updates.       

You may be aware that the state recently identified a reporting error on county positivity rates submitted to CMS.  Although they are still actively working on resolving the data glitch, it appears that Hillsborough County positivity rates dropped well below 10% (currently 5.1%) and CMS has just released new reopening guidance for nursing homes.  With the revised guidance, we will be able to resume some normalcy for our residents.  We are pleased to announce the following updates:

·         Compassionate care visits are being scheduled and held in the main lobby (as appropriate).  It has been wonderful to see some familiar faces over the past couple of weeks as we have increased the availability of these visits.  If you would like to schedule a compassionate care visit, please contact me at 627-3826 Ext. 304 or Customer Service at Ext. 337.   

·         Our main dining room will reopen for lunch and dinner service, Monday-Friday, starting 3/15.

·         Our activities department will be resuming many of their communal programs for resident enjoyment.

Our next step will be reopening to indoor visitation.  We anticipate reopening within the next couple of weeks.  Initially, we will accommodate one (1) visit per resident, per week, to allow every resident a visit.  We have put a lot of thought, consideration and flexibility into this as we consider the safety precautions and staff needed to ensure a smooth opening.  However, please be patient as we continue to evaluate and make adjustments to meet various needs.  As we look forward to welcoming you inside our building, the following procedures will be in effect for indoor visitation:

·         Indoor visitation will be by appointment only.  Visits may be scheduled online on our home page at Hanoverhill.com (click schedule a visit at the top of the page) or by contacting our Activities Department at 627-3826 Ext. 311. 

·         Our visitation schedule will be as follows:

o   Tuesday, Wednesday, Thursday mornings from 9:30am-10:30am

o   Tuesday, Thursday afternoons from 2:00pm-3:00pm

o   Monday – Friday evening lobby visits from 6:00pm-6:30pm

o   Saturday, Sunday mornings from 9:30am-11:30am

·         Up to two (2) individuals (minimum 2 years of age) are allowed to visit (no split reservations at this time)

·         All visitors MUST wear a well-fitted mask when they arrive on campus.  We encourage all visitors to wear a disposable surgical (procedural) mask (widely available in most stores).  However, in the event that you do not have one, a surgical mask will be provided to you. 

·         All visitors will have to complete a Covid-19 screening questionnaire and temperature scan at check-in. 

·         Upon arrival, we ask that visitors practice social distancing in our main entrance area (no gathering) and enter our main lobby one person at a time.  Visitors should plan to arrive 10-15 minutes prior to their scheduled visit.

·         Proper hand hygiene using alcohol-based hand sanitizer must be performed before and after every visit.

·         No food, drink or smoking will be permitted during the visit.

·         No animals will be allowed inside the facility with the exception of a service animal (as defined by the ADA).

·         Visitations will be held in designated areas to limit movement within our building. 

As the warmer weather approaches, we will also encourage outdoor visitation whenever possible. 

Please feel free to reach out to me with any questions, concerns or comments. 

Sincerely,

Lori McIntire, Administrator

​​February 26, 2021

Dear Hanover Hill Families and Friends,

Hanover Hill has just been made aware of two (2) individuals testing positive for Covid-19.  I understand how concerning this news may be for all of you.  Please know that we are doing all that we can to prevent any potential spread of the virus within the facility.  All safety precautions are in place, and we are in communication with our public health representative for direction.  We will be coordinating response testing of all residents and staff to occur early next week.   

As last communicated, our staff continues to be tested twice weekly and the results of our 2/23/21 and 2/25/21 testing are all negative.        

We continue to update our website Covid-19 page https://hanoverhill.com/contact-us/covid-19-visitor-policy on a daily basis.  As always, I will communicate updates as I have them.      

For specific questions or concerns regarding your loved one, please contact his/her nurse manager.   

Sincerely,

Lori McIntire, Administrator

February 12, 2021

Dear Hanover Hill Families and Friends,

Although I don’t have much of an update to share, I want to keep you informed as much as possible on our most recent direction and guidance as provided to us by the state and CMS in regards to re-opening.  We know many of you are looking forward to being able to schedule an indoor visit with your loved one as soon as possible.

We continue to have no new cases of Covid-19 in both residents and staff, and continue with twice weekly surveillance testing of all staff.  The CMS positivity rate for Hillsborough County is trending downwards (a positive sign!) however it remains in the red zone (13.8%).  Please know that we are fully prepared to re-open when it is possible and safe to do so.  It is felt this is a necessary intervention to prevent transmission of the virus into long-term care facilities.  In the meantime, please contact our Activities Department at 627-3826 Ext. 311 if you would like to set up a virtual visit or phone call.

Our 3rd and final vaccination clinic provided by CVS Health will take place on Sunday, February 14th, under the federal pharmacy partnership for long term care program.  This clinic will be held to administer the first or second dose of the Pfizer-BioNTech Covid-19 vaccine to residents and staff.  Following this clinic date, new staff will have the option to obtain Covid-19 vaccine through the state under the Phase 1a (frontline worker) program, and we are still awaiting guidance on how best to obtain the Covid-19 vaccine for new resident admissions.

Lastly, we are currently working with our medical team on an informational Zoom presentation about the Covid-19 vaccine that you will be invited to participate in.  Further information will be released next week.      

Sincerely,

Lori McIntire, Administrator

January 27, 2021

Dear Hanover Hill Families and Friends,

We are happy to announce that nearly all of our residents are vaccinated following our second vaccination clinic provided by CVS Health on Sunday, January 24th, under the federal pharmacy partnership for long term care program.  We have one additional vaccine clinic allotted under this program on Sunday, February 14th, to administer the second dose of the Pfizer-BioNTech Covid-19 vaccine to residents and staff who received the first dose of the vaccine at our 1/24 clinic. 

We also want to express our sincerest gratitude to our staff that chose to be vaccinated under this program.  Their tremendous support through the vaccination process combined with the compassionate care and concern they provided to our residents ensured us a very successful, highly compliant vaccination outcome.  Going forward, new staff will have the option to obtain Covid-19 vaccine through the state under the Phase 1a (frontline worker) program, and we anticipate guidance shortly on how best to obtain the Covid-19 vaccine for new resident admissions.   

As of today, the CMS positivity rates for Hillsborough County remains in the red zone (16.2%) so we are still unable to accommodate social indoor visitation.  We will continue to keep you updated as we receive pertinent information and guidance on indoor visitation.  If you would like to schedule a virtual visit or phone call, please contact our Activities Department at 627-3826 Ext. 311 to set up a convenient time.   

Sincerely,

Lori McIntire, Administrator

December 31, 2020

Dear Hanover Hill Families and Friends,

We are actively preparing for our first dose Covid-19 vaccine clinic which will be held on Sunday, January 3rd.  I want to sincerely thank everyone for completing the necessary consent forms in such a timely manner.  Your immediate response enabled us to submit all of the required paperwork to solidify our clinic dates.  As previously communicated, we have partnered with CVS Health through the Pharmacy Partnership for Long-Term Care Program (PPP) and their highly trained pharmacy staff will be on-site to administer the vaccine to our residents and staff, under the careful direction and collaboration with our nurse managers and medical director, Dr. Masooma Athar.  According to CVS Health, we will be receiving the Pfizer-BioNTech COVID-19 Vaccine.  The Pfizer-BioNTech COVID-19 Vaccine requires two (2) doses, three (3) weeks apart, thus our second dose Covid-19 vaccine clinic will be held on Sunday, January 24th.  

We will continue to take all necessary precautions after the vaccine is administered, including wearing personal protective equipment and conducting regular testing, to ensure the safety of our residents and staff.  All of our other safety measures and infection control protocols will also remain in place. 

There is a light at the end of the tunnel.  We are hopeful that the vaccine will be a lifesaving turning point in the fight against COVID-19.  We have had a very good response rate to our upcoming clinic and feel confident that we are heading in the right direction as a long-term care facility.  Please do not hesitate to reach out to us with any questions. You may also visit www.cdc.gov/coronavirus/2019-ncov/vaccines to learn more about the vaccine.

Sincerely,

Lori McIntire, Administrator

​​

Testimonials

"The medical and nursing care is excellent. The providers were very good about keeping me informed of what was going on with my mother and her care. Your nurse practitioner was excellent about listening and reacting to my concerns. We were very pleased with the vast majority of the staff and there were a couple who went above and beyond to meet my mother's needs and happiness."

- Kathie Skinner

"Overall attentiveness and friendliness of all employees was best! Thank you."

- Stephen Gilmartin

"The atmosphere in the back was so nice; very peaceful and calming, even for visitors, with the fish pond, waterfall, day lilies and water fountains. The regular festivities and especially the weekly summer BBQ's were the best. Having a place for patients to have their hair and nails done, stocked kitchenettes, snack cart and lobby refreshments are all great ideas. The consideration of the patients was impressive."

- Sophia Rice

"The caring, the knowledge and the kindness of the entire staff are what make Hanover Hill an outstanding facility. I was treated with genuine care and concern by every staff member. The meals are excellent and the physical surroundings are immaculate inside and beautiful outside. Therapy kept me moving and gave me great strategies to deal with doing things. "

- Sara Blanch