Overview

COVID-19 Update 

Hanover Hill Health Care Center remains committed to providing the highest quality of care and compassion to our residents during this pandemic. Please be assured that your loved ones are being well cared for by our highly skilled, caring staff.  We believe the vaccines are an essential tool in this pandemic and continue to promote, educate and encourage all residents and staff to be vaccinated.   

We continue to collaborate with CMS, the CDC, and local health officials as we work to protect our residents and staff.  Our clinical and management teams continue to monitor and educate all our staff on all infection control protocols (hand hygiene, proper PPE, social distancing) and infection prevention strategies.  Our staff continues to be screened upon entrance to the facility, and any residents and/or staff who report an illness are evaluated promptly in order to determine an appropriate plan of care and treatment, or next steps. 

Our indoor visitation hours are Monday-Friday 10:00am-6:30pm and Saturday-Sunday 10:00am-4:00pm

Up to two (2) guests are allowed to visit at a time.  All visitors will be required to complete a Covid-19 screening questionnaire and temperature scan at every check-in, wear a mask while in the facility, practice social distancing to the extent possible and use alcohol-based hand sanitizer entering/exiting the facility.    

Quarantined residents are ineligible for social visitation until he/she has completed their quarantine period.

You can help protect our community by receiving the vaccine, wearing a mask when appropriate, practicing social distancing, hand washing and staying home if experiencing any flu-like symptoms, traveled outside the U.S. or had contact with someone suspected of, or diagnosed with, COVID-19.

Thank you for your understanding and patience while we continue to keep our residents, patients & staff safe and well cared for.  If you would like more information on COVID-19, visit https://www.nh.gov/covid19/ or https://www.cdc.gov/coronavirus/2019-ncov/index.html

Latest COVID-19 Family Communication Update

November 11, 2021

Dear Hanover Hill Families & Friends,

Our initial round of response testing has been completed with no new positive cases identified amongst affected residents or staff.  Therefore, we can resume our indoor visitation of Monday-Friday from 10:00am-6:30pm and on weekends from 10:00am-4:00pm.  As I stated in my 11/9 letter, we will continue with response testing every 3-5 days until we have met our fourteen (14) day period without any further positive cases.     

You may reference our HanoverHill.com website for the most current information pertaining to indoor visitation by clicking the COVID-19 & Visitation Information at the very top of our home page.    

At this time, we are still planning to host our Friends & Family Thanksgiving event on Sunday, November 21st.  We have had a great response to this private event, and look forward to seeing many of you in our main dining room on this special day. 

If you have any questions, concerns or comments, please contact me at any time.    

Sincerely yours,

Lori McIntire, Administrator

November 9, 2021

Dear Hanover Hill Families & Friends,

Hanover Hill has just been made aware of one (1) staff member testing positive for Covid-19.  Through contact tracing, we have determined that the individual was asymptomatic at the time and worked on one isolated unit.  The individual has not been in the facility in several days and has been instructed to follow all quarantine protocols to prevent further transmission of the virus.  Per guidelines, we will be coordinating response testing of all residents and staff who may have been in close contact and/or considered a high risk exposure with the positive staff member, to occur every 3-5 days, over the next fourteen (14) days, to proactively identify if there are any additional asymptomatic cases. 

Sadly, we are immediately suspending all social indoor visitations as we must adhere to CMS guidelines for Long-Term Care Facilities and social visitation, regardless of vaccination status of residents or visitors, is not permitted, with the exception of appropriate compassionate care visits, when a new case is identified within a facility.  We are truly sorry for having to suspend all indoor visits at this time.  Once we have completed our initial round of response testing, I will send out an update on the status of the virus within the facility and our tentative re-opening plan.  To help you stay connected to your loved ones during this time, you may visit outdoors as long as all parties adhere to proper source control (mask wearing, social distancing, etc.) or our activities staff can assist you in scheduling a phone call or virtual visit.  Our activities department can be reached at (603) 627-3826 Ext. 311 to set up a convenient time.     

We appreciate your understanding as we do everything possible to prevent the introduction of the virus into our building.  With the substantial outbreaks reported in our communities, we remain vigilant on protecting our residents as best as we can.  In addition to wearing all necessary personal protection equipment (PPE) for adequate source control, all staff and visitors continue to be screened when entering the building, all residents continue to be screened daily for symptoms, and we provide ongoing education to staff and residents as it pertains to the virus. 

We will plan to reopen to indoor visitation as soon as the results of our initial round of testing is received and there are no further positive cases identified amongst residents or staff.  It is still our hope that our upcoming Family & Friends Thanksgiving event will be held on Sunday, November 21st.  Further information and updates will be released as soon as it is received.  If you have specific questions regarding your loved one, please contact his/her Nurse manager and/or Social Services.

Sincerely,

Lori McIntire, Administrator

October 26, 2021

Dear Hanover Hill Families & Friends,

We will be transitioning to a more relaxed indoor visitation policy as of November 1st.  Our management team is currently updating our policies, procedures and best practices to allow our facility to be open to visitors, seven (7) days a week, without making a reservation.  Our facility will be open to visitors Monday-Friday from 10:00am-6:30pm and on weekends (Saturday/Sunday) from 10:00am-4:00pm.  The following procedures will be in effect beginning November 1st:

· We will accommodate up to two (2) guests at a time, per resident.  Quarantined residents are ineligible until he/she has completed their quarantine period.

· All visitors MUST wear a well-fitted mask throughout the duration of their indoor visit.  We will be monitoring to ensure all visitors comply with mask wearing.   

· All visitors, regardless of vaccination status, will be required to complete a Covid-19 screening questionnaire and temperature scan at every check-in.  We ask that visitors refrain from visiting if he/she is ill, experiencing any cold/flu symptoms, or generally not feeling well.     

· We ask that all guests practice social distancing to the extent possible when in the building.  Visitors may not roam the building, accompany their loved one to an activity, or bring them to the dining room during meal times.  There is no congregating at the nurses stations at any time. 

· Visitors are permitted to visit in their loved ones room (with roommate approval) and should remain on their loved ones side of the room during the visit. 

· Guests may also visit in the following common areas where social distancing can occur, and as long as a resident activity is not taking place; main dining room, sun porch, main lobby and/or second floor Rose Room annex.  We also have seating available under our heated back patio awning area.   

· Visitors are asked to practice good hand hygiene using alcohol-based hand sanitizer when entering/exiting resident room or common areas.  Hand sanitizer stations are easily accessible in every resident room and throughout the facility. 

· No animals will be allowed on campus with the exception of a service animal (as defined by the ADA).

Please be patient with us as we transition to our new indoor visitation procedures and welcome you all back into the building.  As always, we will do our very best to ensure you have a pleasant visit with your loved one.  If our indoor visitation hours do not meet your specific needs, please contact Customer Relations at (603)627-3826 Ext. 337 to make other arrangements.  In addition, outdoor visitation is still encouraged and will continue to be offered without reservation.  When visiting outdoors, all of the Covid-19 infection control protocols remain in place (wearing a well-fitted face mask at all times, social distancing, hand hygiene) and we ask you to refrain from visiting when sick or ill. 

As much as we look forward to taking steps forward, we must ensure the safety of our residents and staff, especially as the pandemic continues.  We remain vigilant in adhering to all of our infection control protocols, and we continue to monitor county positivity rates and comply with all CMS and CDC regulations as required.  Please understand that we reserve the right to discontinue or modify our indoor visitation hours at any time.

If you have any questions, concerns or comments, please contact me at any time.    

Sincerely yours,

Lori McIntire, Administrator

​​​​September 28, 2021

Dear Hanover Hill Families & Friends,

As you may be aware, the CDC and U.S. Food and Drug Administration (FDA) recently recommended a third dose of the mRNA COVID-19 vaccines (Pfizer) for those age 65 or older, individuals with underlying medical conditions, and those working in higher-risk settings, such as long-term care.  The third dose of the mRNA COVID-19 vaccine is identical to the first two doses, and according to the FDA and CDC, it has shown an increased immune response in small clinical trials.  With an increased immune response, people should have improved protection against COVID-19, including the Delta variant. 

Hanover Hill has scheduled a Pfizer-BioNTech COVID-19 vaccine booster clinic for eligible residents and staff on Wednesday, October 6th.  To be eligible, an individual must have received both doses of the Pfizer-BioNTech vaccine with the 2nd dose given at least 6 months ago.  We have partnered with Health Direct Pharmacy Services and under this partnership, their highly skilled pharmacy team will be onsite to administer the vaccine booster following best practice immunization guidelines, to our residents and staff. 

As we are actively preparing for the clinic, consent forms must be completed by October 4th.  If you are the DPOA (and it is activated) of your loved one, expect to receive a call this week as we work to complete all the necessary forms.  

For more information about the vaccine booster, you may reference the CDC website https://www.cdc.gov/coronavirus/2019-ncov/vaccines/booster-shot.html

This is also the time of year for our residents and staff to receive the annual flu shot to help protect against the influenza viruses most common during the upcoming flu season.  Our nursing team will begin administering flu shots to residents on October 1st.  If you have any questions or concerns regarding the flu shot, please feel free to reach out to your loved ones Nurse Manager.    

On another note, I’m excited to share that we will be hosting a fall fair day in the backyard for our residents and staff tomorrow afternoon (9/29).  Our back yard will be set up with games, fun photo booth, fair food and a petting farm for residents and staff enjoyment!   Therefore, if you are planning to visit your loved one, please be aware that our backyard will be unavailable from 12pm-4pm tomorrow as the fair is going on. 

As I close this letter, I also want to thank all who donated to our Walk To End Alzheimer’s Team.  We raised $1424.45 for the Alzheimer’s Association!

Best Regards,

Lori McIntire, Administrator

September 15, 2021

Dear Hanover Hill Families & Friends,

I am grateful to report that we continue to have no new positive cases of Covid-19 in residents or staff.  Unfortunately, with new Covid-19 variants emerging, it remains a challenging time for all of us and understandably things can change rapidly.  As a long term care facility, we continue to follow county positivity rates and adapt our requirements as necessary.   

Our surveillance testing program remains in place, and we continue our due diligence with all of our infection control protocols and procedures, to help us prevent any spread of the virus within our building.   

We have relaxed our social visitation hours to allow families the opportunity to visit throughout the day and early evening hours, and can accommodate more than one visit per week.  As a reminder, we kindly ask you to sign up for indoor visits via Sign-Up Genius on our home page at Hanoverhill.com (click schedule a visit at the top of the page) or by contacting our Activities Department at 627-3826 Ext. 311.  You may also have an impromptu indoor visit by calling the main desk or activities department within 30-60 minutes of your arrival, so that your loved one is ready for your visit.  As we have resumed a full activities schedule, there are times when your loved one may be attending a program, or receiving therapy or care during the time you would like to visit.  As always, outdoor visits may occur unscheduled at any time.  

Our weekly barbeques will continue for a few more weeks as weather permits.  Our dining services team has truly done an outstanding job preparing delicious, nutritious summer meals for our residents, utilizing fresh vegetables from our garden for weekly salads.  Our residents have greatly benefited from attending the barbeques, and have already started talking about next year’s season!  As the weather changes, we will be transitioning our entertainers to perform indoors for our residents continued activity enjoyment.    

Lastly, we are organizing a team to walk in the Walk To End Alzheimer’s event scheduled in Manchester next Saturday, September 25th.  This is an event Hanover Hill has participated in for many years, raising money to help cure this debilitating disease.  If you would like to walk with us, please contact our Customer Relations/Marketing Director, Holly Lansdale, at 627-3826 Ext. 337.  This walk is family-friendly and completely free.  We welcome anyone interested to join us!

Sincerely,

Lori McIntire, Administrator

August 26, 2021

Dear Hanover Hill Families & Friends,

Just a brief note to share that all of the results from our second round of response testing (8/20 & 8/23) are negative.  This is good news for our facility!  As I previously noted, we will resume our standard surveillance testing program at this time. 

You may reference our Hanoverhill.com website for the latest information regarding our indoor and outdoor social visitation protocols, and to sign up for an indoor visit with your loved one. 

As always, I am available for any questions or concerns so please do not hesitate to contact me at any time. 

Sincerely,

Lori McIntire, Administrator

August 18, 2021

Dear Hanover Hill Families & Friends,

I’m relieved to share that all of the results from our 8/13 & 8/16 response testing are negative which means we can reopen to social visitation today!  As a reminder, indoor visits are by appointment only and they may be scheduled online via Sign-Up Genius on our home page at Hanoverhill.com (click schedule a visit at the top of the page) or by contacting our Activities Department at 627-3826 Ext. 311.  Though you do not have to schedule an outdoor visit, we do ask that you call at least 30 minutes before your arrival to ensure your loved one is ready for the visit.  Outdoor visits are still the most preferred and safest method of visitation.  We will also resume normal dining and activities programs for our 1st floor residents at this time. 

We continue to screen all residents and staff daily for Covid-19 symptoms regardless of vaccination status, and will conduct a second round of response testing of all residents and staff on Friday 8/20 & Monday 8/23.  As long as those results come back negative, we will then resume our standard surveillance testing program. 

As you can see, things can change quickly and we must pivot to ensure the safety of our residents and staff, while adhering to regulations.  We respectfully ask, especially during these times of substantial transmission, that you pay particular attention to optimal infection control etiquette including handwashing, face covering, and social distancing.  If you have any signs or symptoms of illness or have had close contact with anyone who is Covid-19 positive, please refrain from visiting.  Thank you for your patience and understanding as we are all trying to do the best we can during difficult circumstances.    

Best regards,

Lori McIntire, Administrator

August 12, 2021

Dear Hanover Hill Families & Friends,

Hanover Hill has just been made aware of one (1) staff member testing positive for Covid-19.  At this time it is felt that this is a community acquired “breakthrough” infection, and the individual has been instructed to follow all quarantine protocols to prevent further transmission of the virus.  We are currently working with our DHHS Covid-19 Case Investigator for further guidance and direction, and have immediately taken steps to ensure the highest infection control protocols continue to be followed by our staff. 

Per guidelines, we are actively coordinating response testing of all residents and staff to occur over the next seven (7) days, to proactively identify if there are any additional asymptomatic cases.  Covid-19 testing of all residents will be conducted tomorrow, 8/13, and all staff testing will be held tomorrow and Monday, 8/16.    

Sadly, we are immediately suspending all social indoor and outdoor visitations as we must adhere to CMS guidelines for Long-Term Care Facilities and social visitation, regardless of vaccination status of residents or visitors, is not permitted when a new case is identified within a facility.  We are truly sorry for having to suspend all visits at this time.  Once we have completed our initial round of response testing, I will send out an update on the status of the virus within the facility and our tentative re-opening plan.  We are also temporarily suspending main dining room service for 1st floor residents until the results of our response testing are completed.   To help you stay connected to your loved ones during this time, our activities staff can assist you in scheduling a virtual call or visit.  Our activities department can be reached at (603) 627-3826 Ext. 311 to set up a convenient time.     

We appreciate your understanding as we do everything possible to prevent the introduction of the virus into our building.  With the highly contagious COVID-19 Delta variant causing new, substantial outbreaks in our communities, we remain vigilant on protecting our residents as best as we can.  In addition to wearing all necessary personal protection equipment (PPE) for adequate source control, all staff and visitors continue to be screened when entering the building, all residents continue to be screened daily for symptoms, and we provide ongoing education to staff and residents as it pertains to the virus. 

As I am sure you are aware, the State of New Hampshire has been reporting a recent surge in Covid-19 cases, with substantial transmission in many regions, including Hillsborough County.  We thank you for your understanding and patience as we work together through these challenging times.  We will plan to reopen to both indoor and outdoor visits as soon as the results of our initial round of testing is received and there are no further positive cases identified amongst residents or staff.  Further information and updates will be released as soon as it is received.  If you have specific questions regarding your loved one, please contact his/her Nurse manager and/or Social Services.

Sincerely,

Lori McIntire, Administrator

July 20, 2021

Dear Hanover Hill Families & Friends,

Summertime is in full swing (despite the rainy July!) at Hanover Hill.  Our weekly resident barbeques have been well attended, and it has been wonderful to have our beloved musician, John Chouinard, here every Wednesday to entertain everyone.   We have also resumed outdoor entertainment with various musicians every Friday afternoon (weather permitting) from 2-3pm for resident enjoyment.

I’m pleased to share that we continue to have no positive cases of COVID-19 in residents or staff, and our surveillance testing schedule is still in place.  Residents and staff continue to be screened daily for Covid-19 symptoms regardless of vaccination status, and our stringent infection control measures remain in effect.  In addition, we implemented a Covid-19 Staff Vaccination Program that has been very successful over the last few months.       

Our indoor and outdoor social visitations continue to go well with many friends and families visiting on a regular basis.  As we continue to do our best to accommodate all indoor and outdoor social visitations, please be patient with us when arriving for visits as your loved one may be receiving necessary care and/or treatments, participating in an activity, or may be delayed for other reasons.  We have expanded our indoor visitation hours so please refer to our website for the most current information.

As a reminder, indoor visits are by appointment only and they may be scheduled online via Sign-Up Genius on our home page at Hanoverhill.com (click schedule a visit at the top of the page) or by contacting our Activities Department at 627-3826 Ext. 311.  Though you do not have to schedule an outdoor visit, we do ask that you call at least 30 minutes before your arrival to ensure your loved one is ready for the visit.  Outdoor visits are still the most preferred and safest method of visitation, and we offer plenty of beautiful locations to visit throughout the grounds of our campus.  

Lastly, I want to share that we most recently announced and celebrated our 8th consecutive Union Leader Readers’ Choice Award as the Best Nursing Home in the state!  A huge thank you for all who voted for us – it is a great honor to be recognized in this special way!

I am always available to answer your questions, comments or concerns so feel free to contact me at 627-3826 Ext. 304, at any time.    

Warm regards,

Lori McIntire, Administrator

June 3, 2021

Dear Hanover Hill Families & Friends,

We continue to have no positive cases of COVID-19 in residents or staff, and have seamlessly transitioned to the surveillance testing schedule following the most recent CDC criteria for healthcare personnel.  Residents and staff continue to be screened daily for Covid-19 symptoms regardless of vaccination status, and our stringent infection control measures remain in effect.   

Our indoor and outdoor social visitations continue to go well especially with the warmer weather we have been enjoying.  As a friendly reminder, we encourage you to drop off any summer items your loved one may need for the summer season such as lighter clothing, hats, sunglasses and sun screen.  Any items may be brought into the main lobby to be labeled, and our staff will deliver to your loved ones room.  

We officially kicked off our annual weekly resident barbeque season yesterday with a Hawaiian-themed party in our back yard!  We welcomed back one of our favorite musicians, John Chouinard, who entertained our residents during the barbeque, and residents thoroughly loved every moment.  Our weekly barbeques will be held every Wednesday through Labor Day (weather permitting).

If you have any questions, concerns or comments, please contact me at any time.    

Warmest Regards,

Lori McIntire, Administrator

 

Testimonials

"The medical and nursing care is excellent. The providers were very good about keeping me informed of what was going on with my mother and her care. Your nurse practitioner was excellent about listening and reacting to my concerns. We were very pleased with the vast majority of the staff and there were a couple who went above and beyond to meet my mother's needs and happiness."

- Kathie Skinner

"Overall attentiveness and friendliness of all employees was best! Thank you."

- Stephen Gilmartin

"The atmosphere in the back was so nice; very peaceful and calming, even for visitors, with the fish pond, waterfall, day lilies and water fountains. The regular festivities and especially the weekly summer BBQ's were the best. Having a place for patients to have their hair and nails done, stocked kitchenettes, snack cart and lobby refreshments are all great ideas. The consideration of the patients was impressive."

- Sophia Rice

"The caring, the knowledge and the kindness of the entire staff are what make Hanover Hill an outstanding facility. I was treated with genuine care and concern by every staff member. The meals are excellent and the physical surroundings are immaculate inside and beautiful outside. Therapy kept me moving and gave me great strategies to deal with doing things. "

- Sara Blanch