"Care for my Mother-in-Law Lillian Mousseau was superb. Nurses and aides were wonderful to her in their care. Her meals always presented well. The facility was always clean and the floors shine. It's a friendly atmosphere and a pleasant environment. Lillian's nurse on First Floor always understood her and knew what she wanted. Also your Business Office always had time to help and answers for me. I highly recommend Hanover Hill!

- Bess Mousseau

"Overall attentiveness and friendliness of all employees was best! Thank you."

- Stephen Gilmartin

"You truly attend to the needs of the patients! I found the food to be very good as well!"

-Marilyn Davison

"Everything was great! I am very happy and pleased that Sue went to Hanover Hill! Thank you for all you did!"

- Robert Thibeault

"You treated my Dad with respect and dignity, like he still had value and could contribute to others. Everyone was so kind to him. He truly enjoyed talking with staff from housekeeping and the seamstress to nurses aides and other residents and their families. I am so thankful that both my parents were at Hanover Hill. The staff are extraordinary and the facility itself is beautiful and well maintained. The annual Christmas party and summer BBQ's for residents, their families and staff are beyond exceptional. Thank you for all you did for Mom and Dad over the past three and a half years!"

-Karen Velasco

"Great staff and Rehab services! The care was outstanding!" 

-Joe Fontaine

"You hire amazing staff and for the 19 months we were involved, you seemed to have little staff turnover which is important to continuity of care. We believe the facility was excellent compared to others we evaluated before placing our Mother in Hanover Hill. The staff was friendly and excellent, as was the Social Services staff who guided us throughout the process."

-Raymond Connelly

"I was very happy with everything you did. Thank you so much. Especially the nurses and LNA's..every one of them!"

-Denise Mailhot

"The friendliness of the staff was best! Clean, beautiful facility and great food! The floors are beautiful and so well kept! Staff at the Front Desk was friendly, had great personality and made us feel welcome. Had a great stay with little complaint! Would recommend this facility to all!"

-David Boudreau

"You took care of Everett with dignity and respect. Thank you."

- Melody Charbonneau Palmer

"The staff from cleaning to the top dog was very, very super. I had no problems. I am happy to say I became friends with several of the residents while there and they even asked me to come back to visit them. To All: a big Thank You!"

-Sherley Lyons

"Communication to me as DPOA was always timely with any issues or changes in Mom's care. The facility and grounds are beautiful! You have the best caring staff and ancillary employees. The almost three years that Mom was with you we all felt she was in great hands, taken care of very well, and loved by your staff. We can't thank you enough for all you have done."

Karen Velasco, March 2015

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Download Quality of Care Report - Q2 2016

Quality of Care Report Q2 2016